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Annulation adobe stock

New Here ,
Jan 22, 2024 Jan 22, 2024

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Bonjour, 

 

Je souhaite annuler mon abonnement adobe stock mais je tourne en rond sur le site et je n'arrive pas à trouver le lien de désinsciption. Il n'y a aucun moyen de contacter un service client. je trouve cela limite. 

 

J'ai été débité de 35€99 car je n'arrive pas à contacter quelqu'un. C'est sidérant. 

 

Merci de votre aide, 

Alice

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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The procedure is shown here:

 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Jill C., Forum Volunteer

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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Allez vers https://account.adobe.com/plans.

Sélectionner le plan en question : gérer le plan !

Annuler le plan.

 

Vous allez recevoir une confirmation de l'annulation par courriel. Le montant encaissé sera remboursé, si vous avez résilié le plan pendant la quinzaine après le début du plan payant.

 

En cas de problèmes, contacter le service clientèle. (voir mon message supplémentaire en anglais).

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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LATEST

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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