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Asset 585454780 is poor quality

Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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Hi!

 

585454780 asset is a poor quality render. It's not sharp, blury - looks like enlarged picture. Can I get my credit back because this picture is unusable.

 

Best regards!

 

Mark

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Asset Quality

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Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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Here's a 100% crop from photoshop.

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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Tagging @Contributor1 for this problem.

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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I've sent this asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Community Beginner ,
Apr 14, 2023 Apr 14, 2023

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Thank You!

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Mentor ,
Apr 13, 2023 Apr 13, 2023

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Hello.
Regarding fees, this community is a place for users to exchange information, so it is difficult to understand.
You need to contact customer support directly to explain the situation and ask for a refund.

While logged in with your Adobe ID,
You can contact us by accessing the balloon on the bottom right.
Typing "Agent" into the virtual assistant connects you directly to the person in charge.

https://helpx.adobe.com/contact.html

Welcome to Adobe Customer Care! Need help?

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