Asset Credits Disappeared?

[Diana5FBB]

My account had like hundreds, possibly over a thousand image credits and then suddently they disappeared. We haven't lapsed in payment and the subscription is still active. It's also trying to get us to purchase a plan for images when it should already be included. 

What gives? 

[EvilBugQueen1 · Accepted solution]

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed in with the account that your subscription is associated with.

[Xitemac]

All of a sudden my credits have gone missing from my free trial, I have a week left!

I have signed out and signed in again?

[Abambo]

Did you cancel?

[EvilBugQueen1 · Accepted solution]

Hi @Xitemac,

Using the Adobe ID you use here on the forums I see that you have used up this month's subscription quota. You can see which assets used your subscription by looking at your license history, you can find the link under menu under your name when you sign into the Adobe Stock website. The items with the shopping cart icon are assets that used your subscription quota.