Asset Credits Disappeared?

New Here ,
May 03, 2021 May 03, 2021

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My account had like hundreds, possibly over a thousand image credits and then suddently they disappeared. We haven't lapsed in payment and the subscription is still active. It's also trying to get us to purchase a plan for images when it should already be included. 

What gives? 

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correct answers 2 Correct answers

Adobe Employee , May 04, 2021 May 04, 2021
I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed in with the account that your subscription is associated with.

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Adobe Employee , Mar 15, 2022 Mar 15, 2022
Hi @Xitemac, Using the Adobe ID you use here on the forums I see that you have used up this month's subscription quota. You can see which assets used your subscription by looking at your license history, you can find the link under menu under your name when you sign into the Adobe Stock website. The items with the shopping cart icon are assets that used your subscription quota.

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Adobe Employee ,
May 04, 2021 May 04, 2021

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed in with the account that your subscription is associated with.

EBQ

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New Here ,
Mar 15, 2022 Mar 15, 2022

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All of a sudden my credits have gone missing from my free trial, I have a week left!

I have signed out and signed in again?

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Adobe Community Professional ,
Mar 15, 2022 Mar 15, 2022

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Did you cancel?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Hi @Xitemac,

Using the Adobe ID you use here on the forums I see that you have used up this month's subscription quota. You can see which assets used your subscription by looking at your license history, you can find the link under menu under your name when you sign into the Adobe Stock website. The items with the shopping cart icon are assets that used your subscription quota.

 

EvilBugQueen1_0-1647361603643.png

 

EBQ

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