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Asset no longer available

Explorer ,
Jan 23, 2023 Jan 23, 2023

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I have tried to restore a link in an InDesign document, but the asset which I bought in 2017 is no longer available? #8256812.

How is it possible to restore or at least increase my available assets by 1 if this is not possible?

 

Many thanks

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correct answers 1 Correct answer

Community Expert , Jan 23, 2023 Jan 23, 2023

You should keep a local copy of the assets. If an asset gets deleted from the database, it can't be downloaded any more. As a side note: InDesign works with local copies, so the asset was on your disk at some point and you have deleted it.

 

As for your second point: 2017 is 5 years ago. I doubt that Adobe is willing to get you a replacement licence for something that is that long ago. But you can try: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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You should keep a local copy of the assets. If an asset gets deleted from the database, it can't be downloaded any more. As a side note: InDesign works with local copies, so the asset was on your disk at some point and you have deleted it.

 

As for your second point: 2017 is 5 years ago. I doubt that Adobe is willing to get you a replacement licence for something that is that long ago. But you can try: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 25, 2024 Jan 25, 2024

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Adobe either let someone buy out the series, or could not come to an agreement with the author. We used adobe previews to get print work approved and hours before the items needed to go to print Adobe remove them from adobe stock, leaving me unable to make my tradeshow based deadline. Adobe does not care about your business or you. If there is a better deal for them to sellout an asset or stop carrying it because its too expensive, they will leave you high and dry. Like when Acrobat stopped supporting javascript or when they decided Muse or other applications were no longer profitable and just discontinue them. They are not committed to their custoers only their stock holders.EOS

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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There are so many false assertions in your post - 2 of them in the first sentence alone. The reason that assets are removed from the database is that 1) the Contributor closes their account and no longer sells on Adobe Stock; or 2) Adobe has received a credible DMCA take down notice on that asset. Adobe does not pay Contributors to upload images; nor do they negotiate a price with us. We earn royalties when our assets are licensed. 

Jill C., Forum Volunteer

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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quote

Adobe either let someone buy out the series, or could not come to an agreement with the author.


By @Ques1

It does not work like this. Contributors agree on the terms before they upload assets. Assets get checked and then put on-line. If you download a comp asset and during you work this asset into your design the asset gets pulled from the database, that that is an unfortunate coincidence. 

 

When Adobe pulls an asset, it got pulled for cause (either quality troubles, copyright troubles or breach of the terms of the contributor).

 

If the contributor pulls the asset from the database, it may be that the contributor detected an issue with the asset. 

 

There are millions of assets in the database and pulling an asset happens only rarely. But still it's part of the comp licence you took. 

 

quote

. Like when Acrobat stopped supporting javascript


By @Ques1

I can confirm that Javascript is still available in Acrobat. Please take a look at the Acrobat fora, you will find many questions and highly qualified answers concerning this topic. 

quote

 or when they decided Muse or other applications were no longer profitable and just discontinue them.


By @Ques1

Muse is still available to be installed. See here: https://helpx.adobe.com/muse/kb/adobe-muse-end-of-service.html

 

Successful companies evolve in their offering. Without evolution no success. It seems that both, customer satisfaction and shareholder value are important to a successful company.

ABAMBO | Hard- and Software Engineer | Photographer

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