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Automatic "recharge" at the beginning of the month is not displayed/performed

New Here ,
Feb 01, 2021 Feb 01, 2021

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Hello! I have a monthly abo for 10 stock items since beginng of this year. In January I use them all. But today there was no "recharge" to 10 stock items for February. The counter still shows 0. Isn't this automatically "recharged"? Something else to do? Thank you for your support.

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Account management, Licensing

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Adobe Employee , Feb 01, 2021 Feb 01, 2021
Hello @stefanm37749564,  The "recharge" occurs one month from the date and time you started your subscription. So if you started your subscription on the 15th of January at 3:05P.M. your renewal/recharge will occur on the 15th of February at 3:05P.M. If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.htm. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will a...

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Adobe Employee ,
Feb 01, 2021 Feb 01, 2021

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Hello @stefanm37749564

The "recharge" occurs one month from the date and time you started your subscription. So if you started your subscription on the 15th of January at 3:05P.M. your renewal/recharge will occur on the 15th of February at 3:05P.M. If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.htm. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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