Automatic "recharge" at the beginning of the month is not displayed/performed

[stefanm37749564]

Hello! I have a monthly abo for 10 stock items since beginng of this year. In January I use them all. But today there was no "recharge" to 10 stock items for February. The counter still shows 0. Isn't this automatically "recharged"? Something else to do? Thank you for your support.

[WendellaBee · Accepted solution]

Hello @stefanm37749564, 

The "recharge" occurs one month from the date and time you started your subscription. So if you started your subscription on the 15th of January at 3:05P.M. your renewal/recharge will occur on the 15th of February at 3:05P.M. If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.htm. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.