Bad customer service experience

[faziera26779642fa0i]

Why Is Thhe Support Agent So Rude, Inresponsible, pasive??????? I ask for the cancellation but got they just end the chat, dont want to reply after asking Why I want to Cancel. When I reject their promotion to extend, the just end the chat. Is this the level of ADOBE support system???????

[Moderator made the subject more comprehensible. Was: SUPPORT OF ADOBE SO [abuse deleted by moderator]!]

[Abambo · Accepted solution]

Please keep your posts professional, even if you are angry. Your argumentation will be much more effective.

To cancel your plan, go to https://account.adobe.com/plans, choose the plan you want to cancel, click "manage plan". Cancel answer the questions until the end, and you're done. You will get an E-mail, confirming the cancellation.

If that does not work, contact Adobe customer care and keep a friendly and professional tone, and the agent will help you. If you think that the agent does not behave correctly, ask for a supervisor. If the connection drops, connect again and use the same case number as a starter. If all else fails, post the case number here and someone will analyse the problem and offer a solution.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)