Bad file adobe Stock

New Here ,
Feb 08, 2022 Feb 08, 2022

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Hello,

I acquired an unusable file on Illustrator. Is it possible to cancel and get a credit? 

This file is : #74467131

Thank you

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Asset Quality , Feature request , Licensing

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Community Expert ,
Feb 08, 2022 Feb 08, 2022

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What is the problem with this file? Did you simply select the wrong asset or is there a quality issue with the asset?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 08, 2022 Feb 08, 2022

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There is a very large number of layers. It is impossible to do anything about it.

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Community Expert ,
Feb 10, 2022 Feb 10, 2022

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I can confirm that the file will be difficult to handle. However, it is possible for an experienced Illustrator user to clean up the file with a reasonable effort and at least isolate the monkey. But I agree, the contributor should have done that.

 

To claim back the licence point, you can contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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