Being Charged after Cancelling

[mdlewis@iinet.net.au]

I cant't belive this. Adobe have been charging me for stock at5 $76 a month for hte past 5 months despite the fact i cancelled the trial.. claer as day i havent used it .. i have a full subscription to the adobe suite but this is juts too much... over an hour any time i call to try and get this rectified. cant get through - dont get call backs.. i have spoken to the Ombudsman and fairtrading who suggest i speak to Adobe before lodging officisally  - but as i cant get through to anyone, i feel so taken advamtage of ... Mty account also sayts that i will be charged $250 to cancel.... i mean WTAF ?? and from what i read its a common problem...

unles i hear from them today  i will lodge weith fairtrading as this just seems criminal... oes anyione else have this issue?

[John T Smith]

Nobody here can see your account information
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[mdlewis@iinet.net.au]

ive been waiting for an agent for nearly an hour.. on hold on the phone for over an hour just today...

thanks for the advice but i want to see how others have dealt with this... after speaking with the rep at AFCA, they said they get this exact compliant a lot about Adobe...at this stage im reday to down tools and learn any of the other programs available

[kglad]

don't use phone.  use chat or twitter.

[Abambo]

As it is unfortunate that you have waited over an hour to get an agent, I have never experienced that with chat. I indeed get nearly immediately someone on the chat. When you took your subscription, you got an e-mail with the terms and conditions. When you cancelled your stock subscription, you got a second e-mail, confirming the cancel.

If Adobe did charge you for 5 months for a plan that you had cancelled, you did not check your accounts as you should have, so keep your tone down, as you may have part of the responsibility. Being friendly with the agent will help your cause.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.