Can I 'return' a licensed photo and get my credit back?

New Here ,
Mar 15, 2022 Mar 15, 2022

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Can I 'return' a licensed photo and get my credit back? I realized too late I already have it.

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Account management , General , Licensing , Terms of use , Troubleshooting

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Adobe Community Professional ,
Mar 16, 2022 Mar 16, 2022

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You can't double licence, except if you push “licence again” in the licence history. Don't you think that you only “redownloaded” the asset?

 

Abambo_0-1647422911140.png

 

If you feel, however, that you re-licenced the asset, I suggest you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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