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Can't download images (page goes blank)

New Here ,
Dec 17, 2022 Dec 17, 2022

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This morning I could download slowly but I could do it. Now, each time I try to search or download, the page goes blank. I've got only 3 days left to download hundreds of images, and Adobe doesn't work. I've already tried it on 3 different computers and each time the page goes blank.Captura de Pantalla 2022-12-17 a las 21.37.02.png

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Community Expert ,
Dec 17, 2022 Dec 17, 2022

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I do not experience this. I would contact customer service to see if there is a trouble in your region. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 18, 2022 Dec 18, 2022

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Thank you, Abambo.

The chat doesn't work in Spain, at least not today, but at least there's a phone number for tomorrow.

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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Chat and Phone support are (in Spanish) limited to office hours. Chat at least gets you a virtual assistant. If you turn around with his questions, type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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