• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't find order and invoice

Sep 30, 2024 Sep 30, 2024

Copy link to clipboard

Copied

Hi

I ordered 5 credits today on stock.adobe.com, paying with card. I have recieved my credits and a mail to confirm my order.

But I can't find my order in my account or the invoice. Not even if I click on the link in the order confirmation email.

I ordered the credits loggin with my email address. But just to be sure I have logged in with my collegue's address as well, but it is still empty.

I need to print my invoice so I would be grateful to be guided how to solve this problem.

Regards
/Malin

TOPICS
Account management

Views

25

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 30, 2024 Sep 30, 2024

Copy link to clipboard

Copied

LATEST

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started