Can't license images (under a unlimited images plan) when I have an active credit pack

[default66jccbcb0lcw]

My company has the 'unlimited images' plan but I recently needed to get a credit pack in order to purchase videos (not included in the plan). However, when I do this I'm no longer able to download images until those credits are spent. This is a bit of an issue as I'm switching between licensing images and buying videos. My colleague is having to license the images for me whilst I have any remaining credit left. When I try to license an image, I just get a spinning wheel with not much happening. 

Has anyone else experienced this and if so is there a work around?

Many thanks.

[Abambo · Accepted solution]

I suggest that your plan administrator contacts Adobe customer care via the admin console to get this checked and resolved. Normally, when you have a plan, you can buy videos and other assets that are not included in your plan at a reduced rate. I'm not knowledgable with all the plans Adobe offers, especially for Teams and Enterprises, but I'm convinced that there is a deal you could negotiate with Adobe, that would fit better your needs.

[default66jccbcb0lcw]

Thank you for your advice Abambo, much appreciated. That's interesting regarding the discount on videos too.

[Abambo]

Those are the standard plans as are available in my region. I suppose that you have a custom negotiated plan:

https://stock.adobe.com/plans