Can't use credits to download stock video

[defaultwkft6vankqb8]

I've been able to use credits in my work account to download stock video all week and we have tons left, but suddenly Adobe Stock is asking me to pay for downloads even though we have plenty of credits to cover it. Help!

[WendellaBee · Accepted solution]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

[defaultwkft6vankqb8]

Thanks! My manager is on chat now. Crossing my toes.

[defaultwkft6vankqb8]

Just to keep a log of things, want to point out the issue has been resolved!