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Can't use credits to download stock video

Community Beginner ,
Feb 04, 2022 Feb 04, 2022

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I've been able to use credits in my work account to download stock video all week and we have tons left, but suddenly Adobe Stock is asking me to pay for downloads even though we have plenty of credits to cover it. Help!

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Download , Licensing , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Feb 04, 2022 Feb 04, 2022
Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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Community Beginner ,
Feb 04, 2022 Feb 04, 2022

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Thanks! My manager is on chat now. Crossing my toes.

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Community Beginner ,
Feb 04, 2022 Feb 04, 2022

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Just to keep a log of things, want to point out the issue has been resolved!

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