Cancel adobe stock plan

[Kristine 2461955142n0]

Hi

I have tried to cancel my Adobe Stock plan for 2 days now, and have followed the steps on te cancelation plan webpage and the video, but I only get past step 3 where I click on cancel my plan, and write my password. Then I am being told "Unable to load data" and "An error has occurred. Please try again". I have tried to click the retry button many times. I have tried from skretch 3-4 times, and checked my internet conection.

I am at my wits end. Thank you for reply

[WendellaBee · Accepted solution]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Clear your browser history and when you visit the helpx page sign in under your personal profile. Because you purchased your subscription under your enterprise profile the chat may try to kick you back to your organization's admin. Reference this order number: AE01631600002CNO
Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.