Cancel Adobe Stock trial subscription

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I have tried to cancel my Adobe stock trial subsription before expiry but did not succeed with instructions given on Adobe website. Therefore I sent an e-mail to trials@adobe.com asking to cancel my subscription before the trial period ends. Nothing happened, expiry date has passed and now I'm being charged for service I don't need. I don't want to pay for the service because I did my best to cancel before end of trial period and also informed Adobe about the problems in cancelling from website before the trial expired. How can I end the trial and avoid the cancellation fee?

[Abambo · Accepted solution]

I do not know about this e-mail! I know however, that you may cancel via https://account.adobe.com, which is the url to your personal account. 

See here for step to step instructions: https://helpx.adobe.com/ca/stock/kb/cancel-membership-subscription-stock.html

If that does not work for you, please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)