Cancel free trial

[Mateus287887116eif]

I started a free trial paying with my personal card on my corporate account, now I'm trying to cancel it and I can't because there's always a mistake when asking to cancel. When I open the support page though the account is changed and the bot tells me I don't have any active subscriptions on my account (not even the corporate creative cloud). It's as if I had two accounts on the same email: one with corporate creative cloud and stock free trial, which doesn't work when I open the support center, and another account with no subscriptions that comes out only when I open the support center. As I supposedly don't have any active subscriptions, the bot won't let me write to a real person. I need to cancel this free trial ASAP.

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[Test Screen Name]

You probably DO have two accounts on the same email. Adobe confuse many people with this. Sign out. Then start to sign in; enter your email. Now, when it asks for password, look on the screen. It often asks also if you want the personal or business account. 

[Mateus287887116eif]

I actually can't choose, as you can see below. And if I ask for help with sign in, it tells me it's a personal account – even though the creative cloud in my computer is signed in with the same email as a business account. 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[Mateus287887116eif]

Also when I sign in and it goes to the personal account profile, I don't have the option to delete the account, so...

[Mateus287887116eif · Accepted solution]

Manage to cancel talking to a person on the chat of the personal account.

[Abambo]

Never publish your e-mails on this public forum. When publishing screenshots, you need to edit personal info out! 

For others in this situation:

Contact Adobe customer care and type “agent” to get an agent and bypass the bot.

And remember:

• Personal account: standard Adobe customer care.
• Company account: Adobe customer care via an account administrator. Standard customer account can't help.

As a side note: for my private dealings, I use an account that is not attached to my business account. You just need a separate e-mail.