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cancel my account

New Here ,
Apr 22, 2024 Apr 22, 2024

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I've tried to cancel my account and the website doesn't allow me. Then, when I try to contact an agent by chat nobody answer and finally today , adobe charged me a year plan.

Whats the way to finish all and delete even my account. I don't want to keep working with you guys. 

 

AWEFUL COSTUMER SERVICE AND LITTLE TRANSPARENCY.

 

Appreciate an answer asap

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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Change your region to an English speaking country, to access the English speaking support. That may be more successful. Spanish support is only available during CET office hours. 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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