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New Here ,
Feb 13, 2019 Feb 13, 2019

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good morning, I want cancel this plane. what I need to do?

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correct answers 1 Correct answer

Adobe Employee , Feb 13, 2019 Feb 13, 2019

Hi Lorena,

Sorry to hear that you facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up up for Adobe Stock 10 images per month(one-year) plan on 12th November 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable

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Community Expert ,
Feb 13, 2019 Feb 13, 2019

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go to your plans on https://account.adobe.com/plans, choose your plan, push "Manage plan". There should be a cancel option.

If there is no cancel option  Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Hi Lorena,

Sorry to hear that you facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up up for Adobe Stock 10 images per month(one-year) plan on 12th November 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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