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Cancellation

New Here ,
Sep 05, 2023 Sep 05, 2023

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Hi, I recently found out after checking my bills that I "subscribed" to Adobe Stock when I only subscribed to illustrator. I've never used Adobe stock nor do I need to, so is there any way I could cancel the subscription without paying the cancellation fee?

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Community Expert , Sep 05, 2023 Sep 05, 2023

You ticked the option to subscribe also to stock. Check your confirmation mail. IMG_1535.jpeg

 

For cancelling, you should contact customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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You ticked the option to subscribe also to stock. Check your confirmation mail. IMG_1535.jpeg

 

For cancelling, you should contact customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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