cancellation

[Lukacs34427568cf7j]

Hello!

Hello, so I needed Adobe for a project that I was working on and I cancelled it today, after billing me for the first time. The page that popped up said that I will get a full refund, but in the email it doesn't say anything about it. This concerns Creative Cloud and Stock, I cancelled both and they both said I will get a refund, but nothing in the email. Can you please help me?

[Abambo · Accepted solution]

Refunds will be issued automatically, as you have cancelled at time. They take up to 10 busines days (typical 5 days). Please note that a busines day is Monday to Friday, excluding holydays. If you want further details on your refund status, please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[Lukacs34427568cf7j]

Thank you so so much for your answer!

[Abambo]

You're welcome.