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Cancelled plan payment

New Here ,
Jan 09, 2020 Jan 09, 2020

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Why is it that if i already cancelled my free stock trial months ago i keep getting billed for it? I haven't used, it's cancelled, and i get no payment notifications??

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Account management , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jan 09, 2020 Jan 09, 2020

Hi A.,

I attempted to review your account using the Adobe ID you use here on the forum and I see no subscriptions cancelled or active under this Adobe ID. For further assistance please contact customer care: https://helpx.adobe.com/contact.html

 

EBQ

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Adobe Employee ,
Jan 09, 2020 Jan 09, 2020

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Hi A.,

I attempted to review your account using the Adobe ID you use here on the forum and I see no subscriptions cancelled or active under this Adobe ID. For further assistance please contact customer care: https://helpx.adobe.com/contact.html

 

EBQ

EBQ

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