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Cannot purchase anymore pictures with standard license - extended lincense only available

New Here ,
Sep 20, 2023 Sep 20, 2023

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Hi there.

Since a couple of days I can not choose anymore to by standrad licence picture but only extended (much more expensive and not required for my usage).

Is anybody able to help me here, I assume it has to do with settings but couldn't find where to act ...

Thank you.

TOPICS
Account management , Licensing

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correct answers 1 Correct answer

Adobe Employee , Sep 20, 2023 Sep 20, 2023

Hi @Nicolas32412765th5h,

I took a look at your account with my Evil Bug Queen superpowers and it looks like you were a member of an enterprise organization when you purchased your subscription. You are no longer part of that organization and no longer have access to the subscription. If you were unintentionally removed from the organization you'll want to contact the administrator and request to be addeed back. Otherwise you'll want to contact customer care, https://helpx.adobe.com/contact.html,

...

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New Here ,
Sep 20, 2023 Sep 20, 2023

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By the way, I then have been charged 8 credits for each of the last two pictures I licenced, which definitively is nothing I need for the use I make, can you also help me here? 🙂

 

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Adobe Employee ,
Sep 20, 2023 Sep 20, 2023

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Hi @Nicolas32412765th5h,

I took a look at your account with my Evil Bug Queen superpowers and it looks like you were a member of an enterprise organization when you purchased your subscription. You are no longer part of that organization and no longer have access to the subscription. If you were unintentionally removed from the organization you'll want to contact the administrator and request to be addeed back. Otherwise you'll want to contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature. The customer care team can assist you with managing the subscription you purchased.

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