Cannot save in library on Adobe Stock and cannot load assets in Creative Cloud

[jessiccawabbit]

Please help!! Spent 4 days trying to get this to work.

I cannot save anything on Stock (No message. Nothing happens) and cannot even see my library.  I get the message "Could not load libraries."

When I try go see the library through Creative Cloud I get the message, "unable to load assets".  After reading threads on similar issues, I tried setting up a new library with no success.  Ihave about 100 photos in my libraries and I'm only using 30% of my storage.  

Please help as this is really delaying my work.  

[Abambo]

I got assistance by someone on the support team and they could solve my problem. It had something to do with the firewall. Thank you for your help as well!

By @Sofia.12

Thanks for the update. I will add “check the firewall” to my advice. 😉

[WendellaBee]

Clearing the history after the fix ensures that you see the fix after it was made. FYI