Cannot save in library on Adobe Stock and cannot load assets in Creative Cloud
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Please help!! Spent 4 days trying to get this to work.
I cannot save anything on Stock (No message. Nothing happens) and cannot even see my library. I get the message "Could not load libraries."
When I try go see the library through Creative Cloud I get the message, "unable to load assets". After reading threads on similar issues, I tried setting up a new library with no success. Ihave about 100 photos in my libraries and I'm only using 30% of my storage.
Please help as this is really delaying my work.
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I got assistance by someone on the support team and they could solve my problem. It had something to do with the firewall. Thank you for your help as well!
By Sofia.12
Thanks for the update. I will add “check the firewall” to my advice. 😉
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Clearing the history after the fix ensures that you see the fix after it was made. FYI
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