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Cannot update my card details

New Here ,
May 30, 2023 May 30, 2023

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Absolute disaster is Adobe My experience with. Can they truly be this difficult to work with?

So their system is broken and apparently telling me that I need to update my card detials, AFTER I receive a message that my card details have been updated and payment has been made.

Round and round in the same. frigging loop.

I can't access assets. I can't reach anyone at this organisation.

No email contact

No phone number despite their "help" site saying I need to apparently access help via a phone call.

No ability to DM on Twitter.

How do you reach these bozos?

I am close to giving up and moving to Shutterstock. Adobe, why do you treat customers this way?..

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correct answers 1 Correct answer

Community Expert , May 31, 2023 May 31, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852

...

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Community Expert ,
May 31, 2023 May 31, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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