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Charging for something I haven't bought

New Here ,
May 24, 2022 May 24, 2022

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Hello! For the past two moths I've been charged EUR 36,89 (that's EUR 29,99 + EUR 6,90 TAX) for something thats named: STKS,ALL,MLP,DRI01,MUE,001,N/A which I honestly cannot recall buying. Checking my active plans on my account page it doesn't show any active plans beside my Photography plan. Can anyone tell me what are they charging me for?

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correct answers 1 Correct answer

Community Expert , May 24, 2022 May 24, 2022

Thank you for posting your query here,

 

Since this is a user to user forums, we do not have the access to view your account details or payment details.

However, basis the Sku details that you've shared for the transaction, it seems like you're getting charged for Adobe Stocks Subscription that offers 10 standard assets a month. 

 

If you feel that you haven't purchased one and getting charged incorrectly, then please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html

...

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Community Expert ,
May 24, 2022 May 24, 2022

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Thank you for posting your query here,

 

Since this is a user to user forums, we do not have the access to view your account details or payment details.

However, basis the Sku details that you've shared for the transaction, it seems like you're getting charged for Adobe Stocks Subscription that offers 10 standard assets a month. 

 

If you feel that you haven't purchased one and getting charged incorrectly, then please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thanks,

Dj.

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