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Complaint

New Here ,
Jul 01, 2023 Jul 01, 2023

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How do I make a complaint? I am sick of trying to communicate via the chat box. Umesh, Saba and Yamini....all just ended the chat without warning.....I have explained myself 3 TIMES and not one of them helped.What is going on with Adobe? I expected professionalism at the very least.

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LEGEND ,
Jul 02, 2023 Jul 02, 2023

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You complain using the chat box. There is no complaints department with a separate contact. 

We don't work for Adobe, but we MIGHT be able to figure out whether there's a problem with what you are asking if you explain what you are trying to solve with Adobe Stock (in general terms, no personal info). 

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Community Expert ,
Jul 02, 2023 Jul 02, 2023

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Try Twitter.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 02, 2023 Jul 02, 2023

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I'm having the same issue, they keep transferring to the next "expert" severals times then chat ends

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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Re-contact! Or use Twitter.

ABAMBO | Hard- and Software Engineer | Photographer

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