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Downloaded image by mistake?

New Here ,
Sep 16, 2022 Sep 16, 2022

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Hi

 

I have downloaded #456433119 by mistake. I wanted to see a larger view of the image from my mobile phone & somehow clicked on the pop-up to buy the license automatically. 

 

Thanks

Jennie

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Licensing , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Oct 04, 2022 Oct 04, 2022

Hello Jennie26156181kron, 

I have verified that you have licensed asset #456433119  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Community Expert ,
Sep 17, 2022 Sep 17, 2022

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Hi Jennie,

 

Either you wait for @Vani_100 to jump in to grant you a replacement credit, or you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 22, 2022 Sep 22, 2022

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I will wait for @Vani_100 to grant replacement credit 

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Adobe Employee ,
Oct 04, 2022 Oct 04, 2022

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Hello Jennie26156181kron, 

I have verified that you have licensed asset #456433119  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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