Copy link to clipboard
Copied
Hi
I have downloaded #456433119 by mistake. I wanted to see a larger view of the image from my mobile phone & somehow clicked on the pop-up to buy the license automatically.
Thanks
Jennie
Hello Jennie26156181kron,
I have verified that you have licensed asset #456433119 and have granted you a replacement license. Please delete asset from any downloads or library at your end.
Hope this helps !!!
Copy link to clipboard
Copied
Hi Jennie,
Either you wait for @Vani_100 to jump in to grant you a replacement credit, or you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
Copy link to clipboard
Copied
I will wait for @Vani_100 to grant replacement credit
Copy link to clipboard
Copied
Hello Jennie26156181kron,
I have verified that you have licensed asset #456433119 and have granted you a replacement license. Please delete asset from any downloads or library at your end.
Hope this helps !!!