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Free Trial cancellation - still charged

New Here ,
Jan 25, 2024 Jan 25, 2024

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Dear All adobe member: 

 

I have been charged twice 2!!!!!!!!!!  after I have cancelled my Adobe subscription free trial. 

Hope everyone see it and did not do the free subscription.

 

TOPICS
Account management , General , Plans and purchase , Terms of use

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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Contact Adobe Customer service directly with your proof that you indeed cancel the subscription, and they will refund the charge.

Jill C., Forum Volunteer

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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I did take the free trial and cancelled and I got my cancellation confirmation and did not get charged. 

 

You need to contact customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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