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free trial

New Here ,
Jun 26, 2024 Jun 26, 2024

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adobe is a scam, be aware. Few months ago i started a free trial and cancelled it TWO DAYS before the last free trial date. Turns out, SOMEHOW, adobe magically made me a subscriber of adope stock WITHOUT MY KNOWLEDGE and withdrew money for it maybe for 3-4 months. And NOW they demand AN ABSURD amount of cancellation fee even though i cancelled it before the free trial ended. I've been scammed lots of money just because of this and cannot even get it back because they have a robot with zero knowledge and this thing doesn't understand anything. Good job adobe.

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Account management , Licensing , Licensing Regret , Plans and purchase

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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It's not a scam. You should have received an email acknowledging your cancelation. If you had contacted them immediately upon noticing the first credit card charge, you most likely would have gotten that charge reversed, if you had the evidence that you had actualky cancelled the trial. Now after 3-4 months, your ability to negotiate a refund has probably drastically diminished. When you use the chat box, type Agent to reach a live person,

Jill C., Forum Volunteer

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New Here ,
Jun 27, 2024 Jun 27, 2024

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Yeah sure community expert jill c i did those things, nothing back. The only way i finnaly resolved the problem was by contacting my own bank filing a report. Just because they're decorating this with lots of underneath policies and tricks doesn't mean it isn't unethical. Sure, not illegal, but not ethical either. Big words won't change the truth.

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Community Expert ,
Jun 28, 2024 Jun 28, 2024

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I too had a test subscription. With the subscription, I got an e-mail recalling all the conditions and what to pay when. With my cancellation I got acancellation e-mail confirming the cancellation. As this is done automatically, I doubt that there are exceptions to this. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 27, 2024 Jun 27, 2024

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And best believe, i indeed had proof, that's exactly why my bank was able to help me. "cancellation request put on process" confirmation mail may not be good enough for adobe, but it was for a GOVERNMENT BANK. Turns out they also agree with the fact that i do not need to prove if  "my cancellation reason" is good enough of a reason for adobe in order to get rid of a subscription. Have a nice day.

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Community Expert ,
Jun 28, 2024 Jun 28, 2024

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As you have accepted the terms, you need to respect them. However, if you did not use the allocated stock credits, you can negotiate cancellation (and refund) by contacting Adobe customer service. Good luck. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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This happened to me too! I did not recieve a confirmation email. I did cancel the trial period before it ended! What can I do now?

 

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Community Expert ,
Jun 28, 2024 Jun 28, 2024

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This happened to me too! I did not recieve a confirmation email. I did cancel the trial period before it ended! What can I do now?

 


By @Freddo72

Contact Adobe customer care. If you did not use the service you will have good chance that customer service cancels for you witout the early termination fee. You may also get a refund. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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