Locked

Get a refund for accidental purchase

New Here ,
May 01, 2018 May 01, 2018

Copy link to clipboard

Copied

I accidentally purchased a premium item because I thought that I was going to be asked for my payment information before the command was validated.

How can I get a refund?

Views

276

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 01, 2018 May 01, 2018
Hi Gary,Sorry to hear that.Unfortunately, premium assets or any other on-demand purchases are not refundable.You may contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update this thread in case of any additional questions.RegardsTwarita

Likes

Translate

Translate
Adobe Employee ,
May 01, 2018 May 01, 2018

Copy link to clipboard

Copied

Hi Gary,

Sorry to hear that.

Unfortunately, premium assets or any other on-demand purchases are not refundable.

You may contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2018 May 01, 2018

Copy link to clipboard

Copied

Thank you, I already contacted the support and found an agreement with them.

Regards,

Gary

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 01, 2018 May 01, 2018

Copy link to clipboard

Copied

Gary,

Great to hear that the issue has been resolved. Let us know in case of any further questions.

Regards
Twarita

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2020 Feb 09, 2020

Copy link to clipboard

Copied

Hi Gary

 

Please let me know what you had to do to get your refund? I am in the same problem right now. Lost so much money to an asset I didn't know was that expensive as there's no checkout point to make sure you're purchasing what you can afford. 

 

I need my refund and been having issues to just get in touch with an actual human being here. All lifeless replies from a virtual system. So frustrtaing. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 10, 2020 Feb 10, 2020

Copy link to clipboard

Copied

LATEST

I have responded to you in the other thread you started: https://community.adobe.com/t5/stock/accidental-purchase-of-adobe-stock/m-p/10907779?page=1

 

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started