Get a refund for accidental purchase

[garyz3218242]

I accidentally purchased a premium item because I thought that I was going to be asked for my payment information before the command was validated.

How can I get a refund?

[twaritar3263062 · Accepted solution]

Hi Gary,

Sorry to hear that.

Unfortunately, premium assets or any other on-demand purchases are not refundable.

You may contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[garyz3218242]

Thank you, I already contacted the support and found an agreement with them.

Regards,

Gary

[twaritar3263062]

Gary,

Great to hear that the issue has been resolved. Let us know in case of any further questions.

Regards

Twarita

[TRI-POT designs]

Hi Gary

Please let me know what you had to do to get your refund? I am in the same problem right now. Lost so much money to an asset I didn't know was that expensive as there's no checkout point to make sure you're purchasing what you can afford. 

I need my refund and been having issues to just get in touch with an actual human being here. All lifeless replies from a virtual system. So frustrtaing. 

[WendellaBee]

I have responded to you in the other thread you started: https://community.adobe.com/t5/stock/accidental-purchase-of-adobe-stock/m-p/10907779?page=1