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He cancelado mi suscripción y no puedo acceder a los créditos que me quedan, casi 100. ¿Qué puedo hacer?

New Here ,
Jun 11, 2018 Jun 11, 2018

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Hola. He cancelado mi suscripción pero aún dispongo de casi 100 créditos sin utilizar. Hoy he intentado bajar una imagen y mi cuenta aparece bloqueada. ¿Cómo puedo usar los créditos que me quedan? Me parece un robo que se queden con algo que he pagado. ¿Qué puedo hacer?

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Adobe Employee , Jun 11, 2018 Jun 11, 2018

Hi Jose,

Sorry to hear that.

I checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access the remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to u

...

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Adobe Employee ,
Jun 11, 2018 Jun 11, 2018

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Hi Jose,

Sorry to hear that.

I checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access the remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to update this thread.

Regards,

Twarita

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New Here ,
Nov 08, 2023 Nov 08, 2023

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Hola, por favor me puedes pasar algun correo donde yo también pueda pedir la cancelación de mi suscripción,  no se donde cancelarla y tampoco hay forma de encontrar correos o telefonos

 

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Community Expert ,
Nov 08, 2023 Nov 08, 2023

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Here's the Help page 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Jill C., Forum Volunteer

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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There is no e-mail to contact Adobe customer care.

 

Go to your account (https://account.adobe.com/plans) and click "Manage Plan" for the plan you want to cancel. Canel your plan. That's described in the link @Jill_C  provided here: https://community.adobe.com/t5/stock-discussions/he-cancelado-mi-suscripci%C3%B3n-y-no-puedo-acceder...

 

If that does not work out, you can always contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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I'm locking this 2018 discussion.

ABAMBO | Hard- and Software Engineer | Photographer

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