Help

[Juanjoowst]

Hello friends, what could I do if I forgot to cancel the free trial of illustrator and adobe stock and now they are charging me but I have not used and will not use adobe stock? Yes, I can pay for illustrator but adobe stock doesn't make sense because I won't even use it

[Juanjoowst]

I don't know where I could contact someone from Adobe to know what I can do, does anyone have any idea?

[Jill_C]

Regarding the Adobe Stock subscription, the details on how to cancel are shown here:
At this point, if you cancel, you will be liable for an early cancellation penalty; however, if you're only days beyond the date on which you should have cancelled, you may be able to negotiate a lesser, or no, penalty. Scroll down until you see the chat icon and type "agent" in that box to reach a real, live person.

How to cancel Adobe trial or subscription

[Abambo]

If you are past the 14 days no fee cancellation and you do not have used the stock subscription, contact Adobe customer care. If you are still in the 14 days window, you can cancel the stock subscription and you will be refunded automatically.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.