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How do I cancel free trial for Stock? No plan appears on account and now adobe taking money from me

New Here ,
Oct 25, 2022 Oct 25, 2022

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I started free trial with stock at end of Sept to use one photo. I have since tried to cancel trial, but no record of plan or freetrial exists on my account so cannot cancel. I received no email confirmation or any other way of cancelling trial. Now adobe is taking money from me. There seems to be no way of stoppin them just extracting money from account on the basis of a free trial that it impossible to escape from. Anyone help?

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Account management , Plans and purchase

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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The free trial is an annual subscription, with the first 30 days free and cancellable during that time. After the first month, the service will be charged at the indicated rate. You still have 14 days to cancel, and you will get a refund. Thereafter, you have an annual subscription that you can cancel anytime by paying an early termination fee of half of the remaining due. This is the standard situation.

 

Now to your specific case. When you took your trial, you got an e-mail, confirming the start of the trial. You can look into your account at https://account.adobe.com/plans. You can click "Manage plan" and then "Cancel" to cancel the plan. If you have trouble with this, you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

EBQ

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