how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[jeremys65568257]

Hi Adobe, I accidentally licensed  75243235.  Can you help me get that credit back on my account?

[John T Smith]

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[lbp127]

Hi,

This just happened to me. I meant to move the preview into a folder for later and realized after I clicked that I accidently licensed it. Anyway I can remove the license. I really dont need the photo!

Thank you!

Laura

[Beverley Gray]

Hi Laura

I've added a license credit to your account to replace the image licensed accidentally.

Thanks

Bev

[mploscar7x]

Hi Beverly,

I accidentally licensed the following image to my account, can I be credited back since I never wanted this image in the first place?

#93855544

#60736680

I really don't like how you guys placed the license button, it is so easy to click on it when navigating with a pen tablet.

Mircea

[Beverley Gray]

Hi Mircea

I've added the credits back to your account.

Kind regards

Bev

[mploscar7x]

Thank you!

[ginpix]

I accidentally licensed two images recently during image research and didn't even notice Please help! #75765731 and #52937181https://stock.adobe.com/stock-photo/pet-service/75765731 Thank you!

[Beverley Gray]

Hi ginpix

I've added 2 credits to your account to replace the ones licensed in error.

Kind regards

Bev

[ericks68497145]

Same as others, I have a few images that I did not mean to license:

30136157

2393535

33254912

94752458

82760349

61837871

29993892

60860431

60860431

67578448

98243756

85994671

93997873

These were all accidentally saved and licensed, thinking it was more like a "save to lightbox" effect-- where you just save images or ideas you like, but will not use. They were all saved/licensed on the same day, as we were just trying to collect ideas. All of these images mentioned above have not been used in any projects. Apologies for the error on my part, as this was a huge oversight.

[Beverley Gray]

Hi Erick

I have added 12 credits back to your account as a gesture of goodwill. (One of the image numbers above was a duplicate).

Kind regards

Bev

[ericks68497145]

Thank you! I appreciate it.

[gruvygraphics]

Hello Beveryly. I also made a mistake licensing a photo #8019721​ in an attempt to place the photo in my library. Can you help me out as well? Thanks for your time in advance.

[Beverley Gray]

Hi gruvygraphics

I see this was answered in a separate post - licensing mistake

Thanks

Bev

[Fulgent]

I accidentally licensed this image:

https://stock.adobe.com/stock-photo/princess/69665145

,while browsing thumbnails. I'm using a tablet and barely went over the image without clicking it and it got licensed, I see that the license button and two other buttons pop up when you highlight a thumbnail.

[Beverley Gray]

Hi Fulgent

I've added a credit to your account.

Thanks

Bev

[vgplus]

Hi Bev,

I just transferred my credits from dollar photo as well as I signed up for subscription here. And I ran into the same problem as others have!

I thought I was saving to my folder "Packaging" but it all went to Licensed! I'm still searching for the right images to use and these are not it or even if some are I didnt make the final decision yet! It is a little confusing here compare to Dollar Photo Club, so easy to make this mistake here! Please help! And as others suggested you should really change this...

Also a question, once the images are in your licensed folder in case you don't download right away, how do you download what you have already purchased? So confused

[Beverley Gray]

Hi vgplus

When you license an image it will appear in your License History on stock.adobe.com & you can download it from there.

When logged into the Stock site, you have the option to 'Save Preview' to computer or CC library or 'License & save to' computer or library.  When you license an image you are using one of your credits.

See Adobe Stock Help | Adobe Stock Learn & Support

How many of the images were licensed in error?

Kind regards

Bev

[vgplus]

Hi Bev,

In my licensed folder I now have 24 images total, 5 of them I genuinely purchased, the rest I didn't mean to click on a licensed button. So, 19 unwanted images.

Also, in the licensed history there is no download button, I figured out another way yesterday... to click on each licensed image separately and save to desktop from there. But, why is it so complicated and need to make these extra steps to download something? Why in your licensed history there is no "download" button  and only a "license again" button. Why should I license again something that I already licensed?

In regards to folders vs. licensed images... I came here from Dollar Photo Club that I used for years and loved it, so from that experience to here, this is my thought.... On image thumbnail there shouldn't be a purchase button, but only an option to save to a folder! But, if they are both there, do a better job to separate the two... and if someone clicks on License by mistake at least there should be a confirmation pop up so you can confirm that you didn't accidentally click the wrong button. So many people are having this issue here, can't adobe team see it as a problem that needs to be fixed?

[Beverley Gray]

Hi vgplus

Thanks for your feedback.

As a gesture of goodwill I have added 19 credits to your account to replace the ones licensed in error.

For further info about using Adobe Stock please check Adobe Stock Help | Adobe Stock Learn & Support

Thanks

Bev

[hot_cocoa]

Hello,

I need help as well. I was clicking to open a pic and it downloaded it instead. I do not want this one. Can it be cleared from my account so I can get the credit back? Please help. Thanks

#62861785

[Beverley Gray]

Hi hot_cocoa

We don't have the option to clear an image once it's been licensed I'm afraid.  I have added a credit to your account as a gesture of goodwill.

Thanks

Bev

[hot_cocoa]

Thank you very much! I will be more careful in the future.

[brandonh37890932]

Hi Adobe,

I also just accidently purchased a photo license File #: 912030

Unfortunately, there's no double confirmation or automated reversal option.

Can you please manually reverse this image purchase?

Thank you,

Brandon

[Beverley Gray]

Hi Brandon

There isn't a way to reverse this but I've added 1 credit to your account to replace the one licensed in error.

Thanks

Bev