how do I unlicense something that I purchased accidentally?

Report · Jul 20, 2015

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

Report · Feb 21, 2018

Hi there,

I accidentally licensed 6 cat/dog images today when I thought I was saving them to my library to sift through. I downloaded the one image I wanted and the other 5 need to go! Can you help me?

Report · Feb 21, 2018

Hi Emily,

Sorry to hear that.

Please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards

Twarita

Report · Feb 22, 2018

183173558

139484265

95558684 https://stock.adobe.com/images/dog-and-cat-under-a-plaid/175032322?prev_url=detail

175032322

160801

These are the file ID's

Report · Feb 22, 2018

Emily,

Since you have accidentally licensed Stock images, I have added 5 image licenses to your account so that you can use them for different images.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Report · Mar 15, 2018

I have the same issue with an accidental licensing of an image I don't want. I have a wacom tablet and accidentally purchased an image by hovering over the button while navigating.

The image is #142899487

Could I please get these credits back?

Report · Mar 15, 2018

Hi Mandy,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed Stock file(142899487), I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Report · Mar 15, 2018

Hello,

The following image was licensed without intending to do so. Browser was acting up.

https://stock.adobe.com/images/thai-blue-fighting-fish/164446202

If a member of staff could remove this license from my account and restore the credit, I'd be very grateful.

Thank you in advance and have a great day.

Report · Mar 15, 2018

Hi Melisa,

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Report · Mar 22, 2018

Hi,

I was exploring the options for purchasing Adobe Stock, which I did purchase, but I didn't realize that it would automatically license the image I had selected and not ask me after I had purchased the monthly subscription.

The image code is 91090121

Can you unlicense this image for me?

- Chance

Report · Mar 23, 2018

Hi Chance,

Since you have accidentally licensed the Stock file(91090121), I have added an image license to your account so that you can use it for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

Report · Mar 23, 2018

I selected an image (#8684841) and was looking through the "more from this series" section below. I found an angle of the image I preferred (#8684862) but when I went to select "License and download to computer" I received a payment error. I've received this error before and have resolved it by just refreshing my browser, but what I didn't know was that if I refreshed the page, it would return me to the first image I clicked on and not the most recent image I was looking at, and I licensed that first image on accident rather than the image I had scrolled to and was interested in licensing.

Is there any way I can un-license that image (#8684841)?

-Brittany

Report · Mar 23, 2018

Hi Brittany,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed the Stock file(8684841), I have added an image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Report · Mar 23, 2018

Thank you SO much! You are so helpful! Have a great weekend

Report · Mar 25, 2018

You are welcome Brittany

Report · Mar 26, 2018

I've accidentally licensed image 72480064 while trying to preview it.

Can you please remove this from my account?

Hope you add a confirmation button so we don't accidentally do this so easily. Maybe even add it as an optional step for those who have this issue.

Thank you.

Report · Mar 27, 2018

Hi Nicolas,

We apologize for the inconvenience caused to you. I just checked your account details and noticed that you have Adobe Stock subscription under the team's account.

As I see that you are the primary admin of the team's account so you will have the option to contact our support team directly through your admin portal. They can further look into your account details and can make an exception(if any).

Feel free to update this thread in case of any additional questions.

Report · Mar 29, 2018

I have also done the same thing. I am actually surprised that this thread goes back to 2015 and Adobe hasn't fixed it yet? Seems like there should be a way to undo it ourselves without having to come here. Anyway, the image is 82825891 would you please take this off my account?

Thank you

Report · Mar 29, 2018

Hi Cecilia,

We apologize for the inconvenience. The following issue has already been reported to engineering and they are currently working on it. They have made some improvements and are continuously working on improvising on the Stock website

I have added 1 image license to your account so that you might use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Report · Mar 29, 2018

Thank you. You are great help.

Report · Apr 04, 2018

Hello, I did the same thing and licensed an image (122231237) by accident. Anyway you can help me out?

Thanks,

Eric

Report · Apr 04, 2018

Hi Eric,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed a Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Report · Apr 04, 2018

Great, thank you for the quick response!

Eric

Report · Apr 04, 2018

You are welcome!

Report · Apr 27, 2018

Hello,

I found this thread as I too have made the error and accidentally licensed an image.FILE #: 200132941 I had meant to save a preview to a library.

Your help is appreciated in crediting for this.

Report · Apr 27, 2018

Hi Gordon,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed a Stock image, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

how do I unlicense something that I purchased accidentally?

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