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how do I unlicense something that I purchased accidentally?

Explorer ,
Jul 20, 2015 Jul 20, 2015

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I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

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correct answers 2 Correct answers

Adobe Employee , Aug 07, 2015 Aug 07, 2015

Hi there

I've added a license credit to your account to replace the duplicate image ordered in error.

Kind regards

Bev

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Adobe Employee , Dec 16, 2019 Dec 16, 2019

Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

 

EBQ

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replies 712 Replies 712
Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi M.,

Apologies for the untimely response. I've confirmed you licensed this asset and have granted you a replacement license.

EBQ

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New Here ,
Nov 07, 2019 Nov 07, 2019

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Hi,

 

I just got started here and accidentally licensed #274814747. Can you please undo it for me?

 

Thanks,

Alice

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi A.,

 

I've confirmed that you've licensed the asset and granted you a replacement license.

EBQ

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New Here ,
Nov 20, 2019 Nov 20, 2019

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Hello,

I have also accidentally puchased a premium AdobeStock image. I limit my searches to subscription content only normally, not sure what happened but I would like to delete the image from my records and receive a refund. I never intended to purchase a $249 image. Can someone please help!!?

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Hi C.,

 

You'll need to reach out to customer care for help with this. https://helpx.adobe.com/contact.html

EBQ

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New Here ,
Nov 20, 2019 Nov 20, 2019

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Hello, I was scrolling through the page, and clicked on the license button, as have all these other folks. It's frusterating that the button "appears" on the screen, right under the mouse when you're scrolled to a certain location. This has been going on since 2015, and there is no way to resolve yet, except for messaging here, which seems unfortunate, I imagine the creative folks at Adobe could put together an interface that doesn't result in this occurring? ... But anyways, this happened to me as well, with the asset #137057637

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Hi M.,

Our product management team is working on a solution. I've confirmed you licensed that asset and granted you replacement license.

 

EBQ

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Community Beginner ,
Dec 02, 2019 Dec 02, 2019

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I just cancelled my subscription in my trial period.  I downloaded two by accident and read about the credits that were rewarded back here, and yet they would not credit me.  So they lost $33 a month from me because they lost my faith in fair treatment.  Would have been a simple thing to replace two credits and make me happy. 

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Adobe Employee ,
Dec 16, 2019 Dec 16, 2019

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Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

 

EBQ

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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Hello, i've just accidently licensed an image. 208845503 can i get my credit back?
Thanks!

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Adobe Employee ,
Jan 08, 2020 Jan 08, 2020

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Hello,

 

This is the third time you have accidentally licensed an asset in the past year. I have granted you a replacement license.

EBQ

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Community Beginner ,
Jan 01, 2020 Jan 01, 2020

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Hi, I've done the same thing. I just licensed this image #265127337 but don't want it. 

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Adobe Employee ,
Jan 08, 2020 Jan 08, 2020

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Hi D.,

I've verified you licensed this asset and granted you are replacement license.

EBQ

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