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How much money do I need on my card for a free trial

Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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Hello,

I tried to sign up for a free trial, but Adobe wouldn't accept my Card.

I am using a virtual card, could that be the reason why they did not accept it?

Could that be the reason, that I do not have enough money on my account and they charge some money in order to verify if the card is legit?

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Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Apr 26, 2023 Apr 26, 2023

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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If they charge, they charge normally $1 and refund or cancel immediately. Any card should be good, however, you need to be in a country, where you can take a subscription and the country of your card needs to correspond to your country.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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I suppose that's possible; many transactions verify that it's a valid card before allowing you to proceed. It's also possible that Adobe does not accept virtual cards for recurring monthly subscription payments. I did find an old post here in the Forums to that effect, but couldn't find anything more recent:

https://community.adobe.com/t5/download-install-discussions/buy-using-virtual-credit-card/td-p/10620...

Jill C., Forum Volunteer

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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My virtual card is a standard credit card, but is not delivered as a physical plastic. I have several subscriptions with that card.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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