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How to cancel a free trial

New Here ,
Jan 26, 2023 Jan 26, 2023

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Hi

We signed up for a free trial of Creative Cloud All Apps, which expires in five day.    We do not want to purchase this and can't see where to cancel it.    Please help

Tracey

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correct answers 1 Correct answer

Community Expert , Jan 27, 2023 Jan 27, 2023

Please look here: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

If that does not work, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html

...

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Community Expert ,
Jan 27, 2023 Jan 27, 2023

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Please look here: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

If that does not work, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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