• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How to get a refund.

New Here ,
Oct 11, 2021 Oct 11, 2021

Copy link to clipboard

Copied

I paid for a free trial at Adobe Stock in Korea. And I paid for a video. I thought I could get a video free of charge in the trial. It's my mistake. I lost 100,000 won by downloading the video. Please tell me how to get a refund. I don't have money because I'm a student.

TOPICS
Account management

Views

100

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2021 Oct 11, 2021

Copy link to clipboard

Copied

LATEST

It is clearly written in the terms when you take your free trial, that you can only licence standard assets. Other assets are on a pay for licence use. As a student you should concentrate your needs on the free stock assets, including also free video.

 

I recommend you to contact Adobe customer service to discuss the situation and to negotiate a refund. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started