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How to get a refund.

New Here ,
Oct 11, 2021 Oct 11, 2021

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I paid for a free trial at Adobe Stock in Korea. And I paid for a video. I thought I could get a video free of charge in the trial. It's my mistake. I lost 100,000 won by downloading the video. Please tell me how to get a refund. I don't have money because I'm a student.

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Adobe Community Professional ,
Oct 11, 2021 Oct 11, 2021

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It is clearly written in the terms when you take your free trial, that you can only licence standard assets. Other assets are on a pay for licence use. As a student you should concentrate your needs on the free stock assets, including also free video.

 

I recommend you to contact Adobe customer service to discuss the situation and to negotiate a refund. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

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