How to request refunds for adobe stock purchases

[tharindutpk]

Hello,

I enrolled in an Adobe Stock trial that I was unable to revoke in time for. Due to this, I spent all of my available credit and waited for Adobe to cancel it. I had some money sent to my card today, but Adobe immediately charged my account. Is there any way I can get a refund for this? I looked everywhere, but they don't even have a customer service department where I could speak with a real human and I really can't make IDD calls because it would be so expensive.

If there is anything I can do to make a refund request, kindly let me know.

Many thanks

[Abambo · Accepted solution]

You need to actively cancel the subscription in the 14 days window after the paid subscription starts. You can do so as shown here: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html. Refund will be allocated automatically in that case. 

If you can't self cancel you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

I recommend the chat option. That works fine, if you do not block (cookies, pop-ups) adobe.com in your browser!