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How to return an audio credit?

New Here ,
Jun 23, 2022 Jun 23, 2022

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My husband accidentally hit the license button on an audio file thinking it should show more info before confirming a license. How can I return it? The asset ID is #356951512 

TOPICS
Account management , Audio , Plans and purchase

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Community Expert ,
Jun 23, 2022 Jun 23, 2022

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You can't “return” or “unlicence” it, but Adobe can return the lost credit into your account.

 

Either you contact Adobe Customer Care, or you wait for friendly @Vani_100 to jump in.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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