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How to return an audio credit?

New Here ,
Jun 23, 2022 Jun 23, 2022

My husband accidentally hit the license button on an audio file thinking it should show more info before confirming a license. How can I return it? The asset ID is #356951512 

TOPICS
Account management , Audio , Plans and purchase
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Community Expert ,
Jun 23, 2022 Jun 23, 2022
LATEST

You can't “return” or “unlicence” it, but Adobe can return the lost credit into your account.

 

Either you contact Adobe Customer Care, or you wait for friendly @Vani_100 to jump in.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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