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I accidentally purchased a premium image. Can I get a refund?

New Here ,
Jun 06, 2024 Jun 06, 2024

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I accidentally purchased a premium image for 564 credits. Can I get a refund?

When I saw the number I assumed it was the number of credits I had, not the cost of the image. 

Can someone advise?

FILE #:  315253028 

TOPICS
Download , Libraries , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Jun 06, 2024 Jun 06, 2024

Contact Adobe Customer Support for this. If you have a Teams or Enterprise subscription, this needs to be done by a plan administrator via the admin console. If you have an individual plan, use the following instructions.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and

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Community Expert ,
Jun 06, 2024 Jun 06, 2024

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Contact Adobe Customer Support for this. If you have a Teams or Enterprise subscription, this needs to be done by a plan administrator via the admin console. If you have an individual plan, use the following instructions.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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