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I can't cancel Adobe Stock trial

New Here ,
Dec 08, 2020 Dec 08, 2020

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I currently have an adobe stock trial that I wish to cancel, but the option to do so is not available. I think it is because I have a student adobe account under my university's plan, but I paid for the trail outside of my university plan with my own debit card so clearly stock doesn't come with it and now I am unable to cancel it. I have no interest in the trial and am hoping to get this issue resolved.

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Account management, Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Dec 08, 2020 Dec 08, 2020
Clear your browser history and restart your browser. Sign into https://account.adobe.com/ choose Personal when you sign in. Find your Adobe Stock subscription and click on Plan Details link. You'll see a link to cancel. If you are unable to cancel or have any trouble please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it wil...

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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  1. Clear your browser history and restart your browser.
  2. Sign into https://account.adobe.com/ choose Personal when you sign in.
  3. Find your Adobe Stock subscription and click on Plan Details link.

You'll see a link to cancel.

 

If you are unable to cancel or have any trouble please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

 

EBQ

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