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I can't seem to sign up for Stock plan.

Explorer ,
Apr 18, 2024 Apr 18, 2024

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 I asked that I get stock photos added to my plan at work and they decided to switch from individual plan to a larger team license. They have been trying to add stock for me, but have been unsuccessful. I thought I had it once, but then received the message "Your request for Adobe Stock – 10 assets a month could not be fulfilled" The Adobe person assigned to us is not getting back to us. It's been at least 3 weeks now. I have a screen shot attached of the email. 

 

[Moderator cured the topics. Please do select only relevant topics.]

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Account management , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Explorer , Apr 18, 2024 Apr 18, 2024

I went to change profile in the right tab and now it works. It's weird though, since I quit out of Creative Cloud and chose the correct profile to begin with...

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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You need to contact your administrator of your plan for this. If you are the administrator, use the admin console and contact Adobe customer care: https://adminconsole.adobe.com/support.

 

As a side note: a 10 credits per month is probably not “a larger team licence”.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 18, 2024 Apr 18, 2024

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Thanks for your response. The problem is Adobe is not responding. I'm attaching here, what my administrator sees. The name and email are correct. It should be working, but I get nothing. I have restarted creative cloud multiple times as well with the same results. 

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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The problem is Adobe is not responding.


By @pixelpopworkshop

That can't be. Chat is a life function, and you always have someone answering the call (within the support hours).

 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 18, 2024 Apr 18, 2024

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I went to change profile in the right tab and now it works. It's weird though, since I quit out of Creative Cloud and chose the correct profile to begin with...

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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Glad that it works now. 😉

ABAMBO | Hard- and Software Engineer | Photographer

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