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Image not suitable for intended work

Explorer ,
Nov 11, 2020 Nov 11, 2020

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Hi there

 

This morning  I purchased a Vector illustration to use on a wine label I am creting. The vector stock looked like it was intended to be used on differnt backgrounds as it had a checkerboard background. I was unable to test its use with the preview so went ahead and purchased. Unfortunately the vector did not work on the black background and had too many issues that would need to be fixed. It was actualy quite messy i its construction. My client chose a different image which suits purpose much better. Am I able to get a refund in the form of 1 credit back and unlicesnse the unsuitable vector?

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correct answers 1 Correct answer

Adobe Employee , Nov 12, 2020 Nov 12, 2020
Hi ApplePiDesign, Thanks for reporting this. I agree, removing the background results in a poor quality image. I've granted you a replacement credit so you an choose a new file.

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Explorer ,
Nov 11, 2020 Nov 11, 2020

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Sorry the image in question is AdobeStock_179651056. 

Expecting the vector to be transparent. After turning off checkerboard layes and placing on a dark backround, the image was just not what was expected from the preview.

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Adobe Employee ,
Nov 12, 2020 Nov 12, 2020

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Hi ApplePiDesign,

Thanks for reporting this. I agree, removing the background results in a poor quality image. I've granted you a replacement credit so you an choose a new file.

EBQ

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Explorer ,
Nov 12, 2020 Nov 12, 2020

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Thanks Evil Bug Lady! The image would be fine used on a white backgound and perhaps that should be made clear.

Cheers for your quick response.

 

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