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Incorrect charge

New Here ,
Oct 26, 2023 Oct 26, 2023

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I just noticed that I have been charged $29.99 for Adobe Stock for three months. I did not buy this nor the free trial I keep reading about.  I want this cancelled.. when I log into adobe there is no record of my card or an account.

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correct answers 1 Correct answer

Adobe Employee , Oct 27, 2023 Oct 27, 2023

Hello @Melissa33199305lwxd, the email you are using on forums does not have a linked Adobe Stock subscription.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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If you do not see this subscription on your Adobe account, I suppose it's possible that you subscribed using a different email address. You will need to contact Adobe directly to determine which email address that might be. 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Disable Pop-up blockers.

Jill C., Forum Volunteer

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Adobe Employee ,
Oct 27, 2023 Oct 27, 2023

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Hello @Melissa33199305lwxd, the email you are using on forums does not have a linked Adobe Stock subscription.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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New Here ,
Oct 27, 2023 Oct 27, 2023

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Thanks Liza, yes I know, in fact none of the emails I have a linked to an Adobe subscription. this is the problem. This charge is coming up on my credit card with no subsciption.  I am contacting the support as you suggested thank you.

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