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incorrect image download

New Here ,
Sep 22, 2022 Sep 22, 2022

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I licensed/downloaded image 294184233 (angry tiger) but what downloaded was definitely bored tiger and not the image I wanted. I can't find anywhere to contact customer support about this except in this public forum...

 

Screen Shot 2022-09-22 at 5.21.23 AM.pngScreen Shot 2022-09-22 at 5.21.02 AM.png

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Download , Licensing

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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You can contact Adobe Care by logging onto the site here:

https://helpx.adobe.com/support.html

and clicking the chat icon on the bottom right.

I downloaded the asset you listed and received the correct version. What is the name of the asset that was downloaded?

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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This is for @Contributor1 to check. If it is correct, that the preview is wrong, the asset will be deleted and there is no way to get the asset you wanted. You will need to choose a different asset instead.

ABAMBO | Hard- and Software Engineer | Photographer

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