• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Licence History for an old plan

New Here ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

I changed plans. How can I prove that I have purchased the images of the old plan?

TOPICS
Licensing

Views

101

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jun 01, 2023 Jun 01, 2023

Your licence history is not dependant with your plan. If you do not see your history, there is a different problem, like changing the Adobe ID, or going from an individual plan to a Teams or Enterprise plan. in the latter case, the licence history is still attached to you ID, but you need to sign out and sign in again and choosing the individual account.

Votes

Translate

Translate
Community Expert ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

Your licence history is not dependant with your plan. If you do not see your history, there is a different problem, like changing the Adobe ID, or going from an individual plan to a Teams or Enterprise plan. in the latter case, the licence history is still attached to you ID, but you need to sign out and sign in again and choosing the individual account.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 05, 2023 Jun 05, 2023

Copy link to clipboard

Copied

OK, that's right. The 750 photo plan had [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] as its account; the current one [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]. But how can we access the library of the old plan to prove to Copytrack that we have regularly purchased images from Adobe?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

LATEST

You need to sign in to the old ID to look at the licence history.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started