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Licence to a certain Image bought in 2020 disappeared

New Here ,
Jan 30, 2024 Jan 30, 2024

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Dear Adobe-Community. I need your support with a specific request.

 

Years ago, in June 2020 we downloaded and licenced the attached image from Adobe Stock.

 

It was used in a Social Media Post which is still on the internet. Unfortunately we got an E-Mail claiming a Copyright Infringement of this image.

 

While going through our licences on Adobe Stock I couldn't find the mentionned image anymore and it generally wasn't visible on Adobe Stock anymore, even if shown in Google Search (see attached screenshot). Therefore we can't find the needed licence reverse the fraud claim. 

 

Thank you in advance for taking care of our request.

TOPICS
License History , Licensing , Licensing Regret , Plans and purchase

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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You should find the licence in the account that took the licence. 

https://stock.adobe.com/Dashboard/LicenseHistory

 

You may try also to contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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